1. Inspection of the property by the Project Director and his Technical team
The Director with his technical team will visit the property and make a final check before delivering the property to its new owner. In case of any problems then our technical team will fix them and proceed with a second inspection by the director to approve the changes.
2. Preparation of any documentation needed
In the meantime our Administration Department will arrange any documents needed to complete the purchase and also any document needed for ay Government Departments like V.A.T Department and Tax Departments.
You will also receive a full detailed description on how to connect all city services like electricity, telephone and water to your property. Our Customer’s Care officers will be ready to receive your call in case of any further explanations needed.
3. Financial Settlements
The Accounting Department will prepare a final settlement report of the client’s account and arrange a meeting with our client to deliver the report and settle the account. The account should be settled in order to proceed with any application on V.A.T returns or Subsidies the client has from the Government.
4. Inspecting the property with the client.
Our After Sale’s team members will explain all the delivery procedures and details to our clients before the delivery day by several informational documents and oral explanations. According to our client’s schedule, we define the Delivery date of the property. The property will be cleaned and ready to welcome its new residents. A welcoming gift will be waiting for you upon your arrival.
5. Signing the Warranty letter
The day everyone expected has finally arrived! The delivery day! Upon completing the inspection with the client and he is fully satisfied we proceed with signing the Warranty Agreement and the Delivery Form. A set of keys will be given to the client with a form saying how many keys are given and which door each key opens. Now the client is ready to move in to his new property.
6. Snagging List
After 15 days of the delivery a new meeting will be settle with our team to review any problems involving electrical appliances, windows, water, paint etc. In the case were a problem appears, Ataleza Developers Technical Team will make all the necessary course corrections to fix any problems as soon as possible.
Every month, for the next six months of your purchase, our Customer Care Officers will give you a call and visit your property if necessary.
They will take you through a checklist where you will be able to identify any faults or problems you might have with the property during the first months of moving in. This way we can assure the quality of our properties and make sure everything is in its place. The warranty extends to one year upon delivery date but we are always there to help in future problems that might occur.
7. Snagging List completion
After the completion of the snagging list works our After Sale’s Team will inspect the property with the client and sign the Snagging List Completion Form.
8. One Year Warranty in all properties
Ataleza Developers offers on all clients One Year Warranty of the property as is written in the sales contract agreement. The Warranty is commences the day of the official delivery of the property.
9. Warranty Expiration Notification letter
Our clients will receive a notification 2 months before the end of the warranty. With this, we give the chance to our clients, to make a final check if there is any problem with their property before the warranty ends. We ensure any problem occurs within the warranty period, will be dealt with the soonest possible.
10. Extra charges
In case you feel like you need extra items or change anything in the property that is not included in our selling price, then we will ensure you will receive several quotations by our associates, ensuring you will get the best possible price but always having as a priority the quality of property.